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Our Staff

Get to know The Nightingale staff. You might have seen some of us at the centre, upstairs in the office or in one of our three shops. We have different backgrounds and have worked in all different industries but we share a keen passion for helping those in our local community gain access to the support they need.

Nick Jacobs
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Nick Jacobs
CEO
Nick Jacobs
CEO

Having worked in the commercial sector for over 40 years working for the charity is for me a privilege. 

A bit about myself: I enjoy travelling, new challenges and reading, for me family is very important. I have two grown daughters and 3 grandchildren ranging from 7, 11, 14 I enjoy watching football, rugby and in particular golf which I play (and have won the Wooden Spoon for The Nightingale Annual Charity Golf Day several times!).

Your Favourite Thing About Working At The Nightingale: Being able to connect with the wider community so that more and more people are aware of The Nightingale and of the unique services I feel we provide.

Fiona Connell
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Fiona Connell
Head of Services
Fiona Connell
Head of Services

From banks to pubs, conferences to recruitment, I’ve had a very varied career. I have now been with The Nightingale for nearly 10 years, which seems like a long time. You know what they say, time flies when you’re having fun.

Your Favourite Thing About Working At The Nightingale: As Head of Services, I couldn’t chose just one thing, so these are my favourite things

– Seeing the difference the centre makes to the clients. From that first brave step coming in to the centre to the clients feeling relaxed and at home here.

– Seeing the valuable friendships made, hearing their experiences being shared. No day is ever the same.

– Knowing that the clients have us to ask for help, offload their problems or just come in for a cup of tea and a chat.

– We might see tears but we always have laughter.

Sue Zaidman
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Sue Zaidman
Centre Facilitator
Sue Zaidman
Centre Facilitator

I’ve been married for 30 years to a wonderfully patient man who puts up with my madness. In my spare time, we go to car boots and antiques fairs, always looking for the next bargain. I also read an awful lot and I’m quite partial to gin!

My role as Centre Facilitator means that I prepare the rooms for massage therapies, ensure towels get washed and dried ready for your therapies, the dishwasher gets emptied etc. I set up the rooms for the various classes we have and I also book the therapies for you lovely lot when you register at the Centre. In other words, all the things that need to be done behind the scenes to ensure that when you visit the Centre you are entering a place of calm and comfort. I am also very good at talking and listening which comes in handy too!

Favourite Thing About Working At The Nightingale: I can honestly say this is the best job I have ever had and it really doesn’t feel like work. The team here is absolutely brilliant and everyone made me feel welcome from day one, as have all the regular clients who visit the Centre. My husband says he has never seen me so happy and fulfilled in a job.

People assume that working for a cancer charity would be a bit miserable and sad. It is sad occasionally but if you could hear the laughter coming from the room during the Coffee Morning (Tuesdays at 10.30 by the way), you would understand why it is such a joyful place to work.

Melanie Winterton
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Melanie Winterton
Finance Assistant
Melanie Winterton
Finance Assistant

I’ve worked in banking for most of my career, 25 years if you can believe it! I was at NatWest and RSB for the majority of that time. When I moved on from banking I decided to volunteer for The Nightingale in the office. When a full-time position opened up I jumped at the chance and joined as an Admin Assistant in 2015.

Favourite Thing About Working At The Nightingale: Seeing the change in clients when they have been coming to the centre for a while. They initially come in apprehensive but after a few visits they leave with a smile and often a group of new friends.

Lucy McGinn
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Lucy McGinn
Marketing and Communications Officer
Lucy McGinn
Marketing and Communications Officer

I previously worked in more corporate marketing roles in and around North London but I had always said working in the charity sector was my dream. Joining The Nightingale as their first Marketing and Communications Officer has definitely been exciting. No two days are the same in this office!

Favourite Thing About Working At The Nightingale: No matter how much you have to do, you can step away, go downstairs and see the direct impact your work is having and the difference you’re making. Not many people could say that about where they work.

Debbie Taverner
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Debbie Taverner
Volunteer Coordinator
Debbie Taverner
Volunteer Coordinator

I worked in finance for most of my career.

In 2022 I went to The Nightingale’s annual fashion show and was totally amazed with the concept that a local charity could put on such a fabulous event for their clients. I was literally hooked there and then and knew that I wanted to volunteer at this most incredible charity. I started as a Receptionist in the Centre in October 2022 and helped out in the office whenever I could.

In mid-2023 I was offered the opportunity to become Volunteer Coordinator here. I work 2 days a week in the role and absolutely love it. With over 100 volunteers on our books, it is a full on commitment which is so rewarding.

I still love volunteering at our various events throughout the year it is a joy to represent The Nightingale.

Favourite Thing About Working At The Nightingale:  The team ethic here is on a completely different level to anything else I have witnessed in over 40 years in the work environment. We pull together on absolutely everything, every day is different, we laugh, we cry and we work hard. I can truthfully say every day that I am delighted to be a member of ‘Team Nightingale’.

Aycan Hussein
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Aycan Hussein
Social Media Assistant
Aycan Hussein
Social Media Assistant

Before working at The Nightingale, I created content for many clients including my own small business. I applied for the job as I wanted to use my skills in a completely new sector.

As I only work at the Centre one day a week, I thought my job would primarily be sat at my desk. Oh, was I wrong! There is always an event or something exciting happening that I need to photograph. I have met so many people – and if you ever see me with my phone out, make sure you are camera ready.

Favourite thing about working at The Nightingale: Being behind the camera and able to capture beautiful moments. It’s so lovely to engage with our clients and hear their beautiful stories.  Also, knowing my social media posts may help someone during their cancer journey feel part of our family.

Silvana Martin
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Silvana Martin
Shop Manager - Baker Street
Silvana Martin
Shop Manager - Baker Street

I have 40 years in retail and when looking for a new role I wanted to be part of an organisation that helps the community I’ve lived in for over 40years. I’ve been a Part-time shop manager in the Baker Street Charity Shop since 2015. The good work the charity does has helped many of my friends and colleagues who like myself live in Enfield. 

When I’m not working at the shop I enjoy various hobbies, the main one being granny duty!

Favourite Thing About Working At The Nightingale: The camaraderie and atmosphere in the shop between the customers and staff is very special. It makes going to work pleasurable and worthwhile. 

Jill Wade
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Jill Wade
Shop Manager - Baker Street
Jill Wade
Shop Manager - Baker Street

I have known The Nightingale for many years, as I have had cancer twice and the charity was there to support me and my family. I then had a great opportunity to work for them, first as a volunteer a year before becoming a part-time manger which I’ve been doing for the last 10 years. I first started at the Oakwood shop and now I’m at the Baker Street shop, which I love. During this time I’ve had the pleasure of working with a great group of volunteers and other managers.

I am now 63 years old and clear of cancer.

Favourite Thing About Working At The Nightingale: I’ve learnt to stay strong and positive, it can be done.

Joanna Franas
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Joanna Franas
Ebay Sales Coordinator
Joanna Franas
Ebay Sales Coordinator

I started my career in Marketing & Hospitality, working in both Europe & UK.

I was introduced to The Nightingale as a client in 2015, after my treatment finished I wanted to help the charity that had helped me so much. I set up & Coordinated the EBAY store for the company, & thankfully this has grown from strength to strength.

Favourite Thing About Working At The Nightingale: I really enjoy working with the volunteers & my colleagues. Helping our customers & our charity is the best feeling.

Patricia Stewart
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Patricia Stewart
Shop Manager - Oakwood
Patricia Stewart
Shop Manager - Oakwood

Pat joined the charity as a volunteer in 2010 and now works in our Baker Street shop one day a week and acts as a Holiday Relief Manager in our Oakwood and Waltham Cross shops.

Narinda Law
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Narinda Law
Shop Manager - Baker Street
Narinda Law
Shop Manager - Baker Street

I have a background in fashion retail and have been an experienced shop manager for over 15 years. I then went onto various other roles such as PA/ OFFICE Manager and Events coordinator.

I then became a mum of 2 children and set up a decluttering and organising company to help people who struggle physically, mentally and financially within the local community and internationally. In my spare time I enjoy modelling, reading, cooking, painting and dancing to name a few things.

Favourite Thing About Working At The Nightingale: I’m able to reach more people in need in our community and I get to use my passion for helping others. 

Clare Chandler
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Clare Chandler
Shop Manager - Oakwood
Clare Chandler
Shop Manager - Oakwood

After being a stay-at-home Mum I enjoyed volunteering with The Nightingale so I applied to be a Holiday Relief Manager for the charity shops.  When the position of Part Time Manager at the Oakwood shop came up, I jumped at the chance to be a regular member of the team.

Favourite Thing About Working At The Nightingale: The variety, both in the generous donations and meeting all the interesting customers, whilst knowing all our efforts go to such a great cause.

Faye
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Faye
Shop Manager - Waltham Cross
Faye
Shop Manager - Waltham Cross

I started at the Nightingale Waltham Cross Charity Shop by volunteering. Then I got the opportunity to apply for a Relief Manager Role! I now manage the shop one day a week while also covering managers at our other locations when needed. 

I previously worked in childcare for 15 years and have experience in retail and wanted to give back to my local community. 

Favourite Thing About Working At The Nightingale: Sorting the donations and displaying them on the shop floor and seeing our customers happy. Another favorite thing is working alongside other volunteers that share the same love of helping others. 

Want to join The Nightingale Team?